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Urgent Opening For Team Leader ( Outbound ) @ Smart Hr Services

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 Urgent Opening For Team Leader ( Outbound )

Job Description

Dear Candidate,

Greetings!!

We have an urgent opening for

Job Position:Team Leader -Outbound Process

Team Leader Eligibility :

Graduate is a must

Minimum24Monthsof Experience in handling a team and mandatory from Sales background (On Paper)

Should have thorough experience on Driving sales and meeting target ,Team Handling, Retention / Attrition maintenance and Shrinkage

Language English / Hindi

Shift: 9.00AM 8.00 PM , 1 rotational week off

Job Location: Airoli

Job Description :

1. Developing team members for higher productivity, drive sales and performance
2. Doing real time analysis & providing regular feedback.
3. Constantly monitor & review performance metrics for achievement of objective.
4. Bridge with IT/HR/ Training/Quality.
5. Identify relevant training needs of agents & ensure effective implementation.
6. Workload management of the team to ensure the agreed throughput are achieved as per plan.
7. Monitor the team quality and ensure that Quality target is met.
8. To liaise with respective work center for resolution of complaints
9. Daily update/Monitor dashboards
10. Training the team on product/Process
11. Work with AM/Managers on driving process improvement projects and regularly participate in the same
12. Tracking the attendance of the team
13. Track and provide feedback to the team members on their KRAs & Performance
14. Follow and drive HR policies effectively in the team by maintaining transparency on the same".

Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)

Preferable experience in Voice Process

Salary- 2.4CTC to 3.0CTC

Call For More Details- 9923804***/ 7208469***/ 9082205***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Urgent Opening For Team Leader ( Outbound )

Contact Details:

Company: Smart Hr Services
Location(s): Mumbai

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₹ 2.5 - 3.0 Lakh/Yr

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