Process Associate - Service Desk
- Genpact India
- 1 to 2 Yrs
- Hyderabad
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are ambitious enough to reinvent it. Come, transform with us.
Are you the one that we are looking for Transformation happens here, come and be a part of it
Inviting applications for the role of Process Associate L1 Service desk
ResponsibilitiesIn this role, you will be responsible for performing level 1 support.
Proven ability to handle various tasks with little to no forewarning
Ability to react quickly, lead and perform especially during critical/catastrophic events
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate efficiently
Document & add new issues/solutions to Knowledge Management Repository
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently
Above all, take full ownership of the Incident from Creation to Closure
Qualifications we seek in youGraduate in any stream
Preferred Skills:Good interpersonal and Communication skills
Should have understanding of below Technical Skills:
Basics of Networking
Win NT/2000
MS Office 2007, 2010
IE6 & IE8
OS - Windows XP, Win7, Win 10
Outlook 2007, 2010, 2016
PC/Laptop/Handheld/Printers
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Service DeskContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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