Social Media Executive
- Dezire Hr Services
- 1 to 4 Yrs
- Bengaluru
- 3 years ago
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Job Description
Hiring for Social media executive with Day shift at Bangalore location for more details call sheela @ 8884658***/9844278***
Qualification : Any graduates or 10+3 can apply with min 1 year relevant experience
Shift : Day shift
Salary : 24 K + attractive incentives
Note : Work from home
Work Location : Electronic City phase 1
Job Description:
A key role in our overall social media space for providing customer satisfaction across all social platforms.
This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries.
One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.
Responsibilities -Proactively attend all the queries, complaints, requests across the company's social media platforms. -Raise issues to the concerned teams and follow up for resolutions -Proactively and continuously keep the customer and stakeholders informed about the status of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
Accurately document all customer issues via emails and customer support tools
adhere to the process and follow-up timely -Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Requirements -Good command over English Language
ability to effectively communicate information in written format -Working knowledge of platforms like Facebook, Google Play Store and Twitter
Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
Interested candidates can reach us @ 8884658***/9844278***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Social Media Executive
Contact Details:
Company: Dezire HR ServicesLocation(s): Bengaluru
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