Customer Care Executive @ Asia Recruitment

Job Description

Dear Candidates,

Hiring Customer Care Executive, Senior Customer Care Executive,  for an International Call Center in Gurgaon /Delhi / Noida

Job Description

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

 Requirements:

• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

• Salary: 17k to 24K in hand (Depending on the process)
• One Side Cab
• 5 days Working

We Don't Take Any Kind Of Charge From Candidates.

For More Information call on 9711554*** and share your resume at sh********s@gm**l.com

Thanks & Regards

Shikha Malhotra

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