Management Trainee - Customer Service
- Genpact India
- 2 to 5 Yrs
- Jaipur
- 5 years ago
- Email to a friend
- Report this job
Job Description
MT, Customer Service
In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.
Responsibilities
Monitor team members and able to provide mentorship whenever needed
Manage the flow of day-to-day operations
Build reports to update the company on the teams progress
Rapport building with the internal & external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
Qualifications we seek in you
Minimum qualifications
Graduation in any stream except B.Tech and Technical Graduation & Law
Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
Insurance knowledge and ability to understand and interpret Insurance terminology
Proficient with MS Excel, MS Word, MS PowerPoint
Preferred qualifications
Good analytical and problem solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
,Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Jaipur
Similar positions
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in