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Customer Support Representative, Inside Sales @ Izee Manower

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 Customer Support Representative, Inside Sales

Job Description

Dear Candidate,

We are hiring for SALES & SERVICE profile for Dayshift.

Responsibilities:
Inbound calling for customer service.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Responsibilities:
Identifies business opportunities by identifying prospects.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Outbound calling on data collected through lead generation activities / secondary data sources.
Daily follow-ups on older leads and work on new leads.
Maintains quality service by establishing and enforcing organization standards.
Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

Requirements:
Education- Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi/Telugu preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative, Inside Sales

Contact Details:

Company: Izee Manpower
Location(s): Bengaluru

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₹ 2.5 - 3.5 Lakh/Yr

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Izee Manower

Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.