Use Your Power for Purpose Pfizer is driven by an unwavering commitment to delivering safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always put...

Roles and ResponsibilityMonitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.Document quality issues and performance measures for management review.Provide feedback and f...

Roles and ResponsibilitiesConduct call audits to ensure quality standards are met.Evaluate calls based on predefined criteria, providing feedback to agents for improvement.Collaborate with team members to identify areas of ex...

Problem Complexity: As the primary domain expert in complex fraud and abuse patterns, this role guides critical investigations that impact the entire organization Leading cross-functional root cause analysis, the position ha...

The Last Mile Analytics Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, a...

Role & responsibilities Monitor Transactions, emails, chats and any other customer interaction channelsAchieve the target number of monitors for their respective processesProvide feedback to teams based on the agent per...

The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and ...

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40...

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40...

Responsible for Strategizing, conceptualizing & implementing Strategic quality framework & improvement projects. Managing onshore quality team for diverse businesses from Offshore location. Champion customer experienc...

Responsible for Strategizing, conceptualizing & implementing Strategic quality framework & improvement projects. Managing onshore quality team for diverse businesses from Offshore location. Champion customer experienc...

 About The Role   Role Quality and Process Excellence LeadDo Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practice...

Use Your Power for Purpose Every day, everything we do is driven by an unwavering commitment to delivering safe and effective products to patients. Our quality culture, which is both science and risk-based, is flex...

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading tec...

About the JobThe Workforce Analyst is responsible for analyzing and optimizing the customer experience across all touchpoints. This role focuses on mapping the end-to-end customer journey, identifying pain points, and develop...

About the Job Were changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the da...

Educational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills (Must Have): Program management & change management Problem solving tools/ analytical skills Excellent co...

ROLE SUM Y The Senior Manager, QA / User Testing will lead the strategic planning, execution, and continuous improvement of user testing initiatives within the AI Accelerator team. This role is pivotal in ensuring ...

The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route managem...

Job Summary: As an individual contributor reporting to OE Head, the following is the job description along with the must have skills for the desired role. : Deploy Process Discovery ...

About the JobWere looking for a skilled and passionate AI Specialist to join our team and play a pivotal role in enhancing our operations. You'll be instrumental in optimizing our AI-powered bots, refining our knowledge base,...

IT Quality Control Advisor Compliance, IT delivery quality, More of a consulting role for Quality control Ensures the quality and reliability of IT solutions by defining testing standards, conducting audits, and overseeing ...

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40...

Key Responsibilities:Perform QA checks on workflows Request verification form.Validate order details: units of service, approvals, contract terms, invoicing details.Conduct sanity checks on order implementation and renewal ca...

The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and ...

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected ...

Skill Quality Analyst Deal Ops - KPO Role Tier : - Quality Analyst Deal Ops KPO Tier 3 Role Objective : Ensure accuracy and compliance in the audits for order forms and contracts are accurate, complia...

Walk-in drive on 18th November in Pune for Manager QualityNote: Six Sigma certification, along with experience in transactional quality and process excellence, is mandatory for this role.Manager Quality: Qualification Any G...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in an international setting.Roles and Re...

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with...