Hexaware is Looking For Manager Operations
- Hexaware
- 8 - 13 years
- Nagpur
- 6 years ago
- Email to a friend
- Report this job
Job Description
Job description- Process ManagerPosition Objective
The incumbent would be part of the team and the primary responsibility will be to monitor the team, interact with TL/Client, attending Client calls, SMR and other important meetings, deal with Client/team issues, review reports prepared by TL, ensure that the process is metrics driven and provide guidance to the TL and team and suggest changes as and when necessary in order to improve the process.
Education Mandatory: Graduates from any stream
Vertical :Background Verification
Desirable:
Minimum 8-10 year of work experience in Voice Program (Inbound & Outbound) from premium contact centres (International Process)
Minimum 5 year of work experience in an International Premium segment Voice Program (Inbound & Outbound), With minimum of 2 years as an operations manager
Experience
Minimum of 1 year as an operations manager
Needs to be high on responsibility and ownership
Should have managed multiple processes and ensured delivery within timelines
Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
Extensive experience with telephony and workforce management software programs
Experience required with inbound/outbound contacts - experience integrating multiple channels into a service model
Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
Soft Skills:
Should express excellent leadership qualities and spearhead the team.
Excellent English verbal communication skills enabling client expectation managementNote: Looking for Manager from Inbound & Outbound International Process, interested candidate please forward your resume on Pr****5@he*****e.com
Job Location:
Survey No. (Part) 38, 39, 41, 42 and 43 in village Khapri & Dahegaon MIHAN, SEZ - MADC, Nagpur 441108, India
Help me with below following details:
Total Experience:
Exp in International Process:
Experience in Inbound:
Experience in Outbound:
Span Handled:
Reportees:
Current CTC:
Expected CTC:
Notice Period:
Email Id: Pr****5@he*****e.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: Caliber Point Business Solutions Ltd., Khapri, village, S No.94, Dahegaon village, Mihan-SEZ,, Nagpur - 441108., NAGPUR, Maharashtra - 441108,IndiaLocation(s): Nagpur
Keyskills: international process Outbound operations management process management service delivery inbound training process improvement performance management
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