Manager Business Process Solutions
- DXC Technology
- 8 - 12 years
- Noida, Gurugram
- 3 days ago
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Job Description
Quality Management System (QMS)
- Develop, implement, and maintain the organization s Quality Management System (QMS) in line with ISO and other applicable standards.
- Ensure compliance with regulatory, contractual, and customer requirements.
- Define, monitor, and report key quality metrics, audits, and corrective actions.
- Lead internal audits and coordinate external certification/recertification audits.
- Drive continual improvement initiatives across processes, policies, and practices.
- Train and mentor teams on QMS standards, documentation, and compliance.
Project Management Office (PMO)
- Establish and manage PMO governance frameworks, project methodologies, and reporting structures.
- Oversee planning, execution, and delivery of strategic and operational projects.
- Ensure project alignment with organizational goals, budgets, and timelines.
- Monitor risks, dependencies, and performance of projects across functions.
- Provide executive dashboards, status reports, and insights for leadership decision-making.
- Build project management capability across teams through coaching and training
Skills/Knowledge/Experience required
- Strong understanding of ISO 9001, CMMI, Six Sigma, or other QMS frameworks .
- Proven expertise in Project Management methodologies (Agile, Waterfall, PRINCE2, PMI, etc. )
- Monitoring process adherence, identifying risks, and implementing corrective and preventive actions (CAPA).
- Driving standardization across processes to ensure consistency in error tracking, RCA, and reporting (including dashboards and insights to leadership and clients)
- Excellent stakeholder management, influencing, and communication skills.
- Strong analytical, problem-solving, and process improvement mindset.
- Ability to balance compliance needs with business agility and efficiency.
Qualifications (describe the qualifications considered essential to do the job, e. g. , Chartered Accountancy, MBA, etc)
- Graduate/Post-Graduate
- Certification(s): ISO Lead Auditor, PMP / PRINCE2, Lean Six Sigma (preferred).
- 8 12 years of experience in Quality Management, PMO, or Operations Excellence , with at least 3 5 years in a managerial role.
- Experience in leading audits, certifications, and enterprise-level projects.
- Industry experience in BPO, ITES, BFSI
- Certification in Life Insurance Domain will be an added advantage
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Noida, Gurugram
Keyskills: BPO Business process PMP ISO Bfsi Project management Process improvement Analytical Social media ITES
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest com
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