Dialer Executive - Bengaluru/Bangalore,Chennai
- One Point One
- 1 - 6 years
- Chennai
- 4 years ago
- Email to a friend
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Job Description
Dialer Executive (Hiring For Chennai & Bangalore locations)
Warm Greetings from 1 Point 1 Solutions Ltd:
We are hiring for Dialer (Genesys) for Chennai & Bangalore location:
Please find the below JD for your reference:
Role and Responsibilities:
1. Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results.
2. Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies
Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
3. Manage and maintain department key performance indicators as it pertains to Dialer Operations.
4. Assist I.T. with technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance.
5. Ensure compliance with FDCPA, ECOA and privacy requirements for customer contact.
6. Documentation of system configurations and historical tracking of changes to strategies.
Position Requirements
Experience and Skills.
7. Strong analytical and organizational skills
Ability to work with and analyze large sets of data Technical Background highly recommended Knowledge of SQL and Microsoft Office Suite Advance knowledge of Microsoft Excel
Ability to multitask in a fast paced and dynamic environment Strong verbal and written communication skills.
Minimum 1 years' experience in Genesys environment and working in a multi-channel Contact Center
Address For Bangalore & Chennai office are as below for your reference:
Chennai Address :TCS iON Digital Zone
1st, 2nd Fortune Towers SH 109, 2nd St, Ganapathy Nagar, Kovilambakkam, Chennai, Tamil Nadu 600117
https://g.co/kgs/oQ3FjZ
Bangalore Address: AKR INFINITY, 3rd Floor, Plot Sy No. 113, Krishna Reddy Industrial Area, 7th Mile Hosur Road, Bengaluru 560068
Interested candidates please mail your resumes on Ar*********i@1p****1.in
Contact Details : 8805315***
Contact No - 8805315***
Experience:1 to 6 years
Annual CTC:Rupees 2,00,000 to 4,00,000
Inbound, Calling, Genesys, Operations, Technical Support, Communication Skills, Contact Center, Executive Hiring, Written Communication, MS Office, Dialer, fdcpa, ecoa
Chennai, Bengaluru / Bangalore
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: ONE POINT ONE SOLUTIONS LIMITEDLocation(s): Chennai
Keyskills: Communication Skills Executive Hiring Dialer Written Communication Contact Center Technical Support Inbound Calls Calling Genesys MS Office
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One Point One Solutions Ltd. is one of the leading domestic Business Process Management (BPM) Companies today. We are the one of the very few domestic BPM Company to get listed on NSE Emerge. We currently have 5 delivery centers in strategic locations around the country; Mumbai, Gurgaon, Bangalore a...
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