Associate - In Patient Admission and Billing
- Manipal Hospitals
- 1 - 5 years
- Mysuru
- 17 days ago
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Job Description
Job Title: In-Patient Admission and Billing - Patient Experience Associate Job Description:
Manipal Hospitals is seeking a dedicated and compassionate Patient Experience Associate to manage the in-patient admission and billing processes. The successful candidate will play a crucial role in ensuring a seamless and positive experience for patients during their hospital stay. Responsibilities include welcoming patients and their families, collecting necessary information for admissions, coordinating with medical staff for a smooth process, and ensuring accurate billing information is captured. The associate will also address any patient inquiries or concerns regarding admissions and billing and assist in resolving issues to enhance the overall patient experience. Key Responsibilities:
- Greet and assist patients and their families during the admission process.
- Collect and verify patient admission information, including identification and insurance details.
- Coordinate with medical and administrative staff to facilitate a smooth admission experience.
- Provide information about hospital services, policies, and procedures to patients and families.
- Handle billing inquiries, explain charges, and assist patients in understanding their bills.
- Resolve any issues or concerns related to in-patient admissions and billing promptly.
- Maintain accurate records and documentation related to patient admissions and billing processes.
- Assist in the completion of discharge processes, including final billing and insurance claims. Skills and Qualifications:
- Strong communication and interpersonal skills.
- Excellent customer service skills and a compassionate approach towards patients.
- Attention to detail and accuracy in handling sensitive information.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Proficiency in using hospital management systems and billing software.
- Knowledge of healthcare policies, insurance verification, and billing processes is a plus.
- Previous experience in a healthcare setting, particularly in patient admissions or billing, is desirable.
- A degree in healthcare administration or a related field is preferred but not mandatory. Tools and Technologies:
- Hospital management systems
- Electronic health records (EHR) systems
- Billing and coding software
- Customer relationship management (CRM) tools
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication tools (phone systems, email) Manipal Hospitals is committed to providing a supportive and inclusive work environment, encouraging diversity, and prioritizing professional development for all employees. If you are passionate about improving the patient experience and want to be part of a dynamic healthcare team, we invite you to apply for this position.
Roles and Responsibilities
About the Role:
- The Patient Experience Associate will manage the in-patient admission and billing process.
- Responsible for ensuring a seamless and positive experience for patients during their stay in the hospital.
- Will serve as the primary point of contact for patients and their families regarding admission and billing inquiries. About the Team:
- You will be part of a dedicated team focused on enhancing patient satisfaction and experience.
- The team collaborates closely with various departments to ensure a cohesive approach to patient care.
- A supportive and dynamic environment where every team member's contribution is valued. You are Responsible for:
- Assisting patients with the admission process, including documentation and insurance verification.
- Managing billing inquiries and providing clear information regarding charges and payment processes.
- Addressing patient concerns and resolving issues related to their stay and billing effectively. To succeed in this role you should have the following:
- Strong communication and interpersonal skills to effectively interact with patients and families.
- A background in healthcare administration or customer service, preferably in a hospital setting.
- Attention to detail and problem-solving abilities to manage billing inquiries and patient needs efficiently.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Mysuru
Keyskills: insurance software customer service policies interpersonal skills health admissions patient care ehr billing excel hospital management relationship management compliance financial management final management systems registration word communication skills crm servicing
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