Customer Support Executive | Domestic
- TP
- 0 - 2 years
- Mohali, Chandigarh
- 4 days ago
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Job Description
Roles and Responsibility- Manage and lead teams to achieve business objectives and targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze market trends and competitor activity to identify opportunities and threats.
- Provide coaching and training to team members to enhance their skills and performance.
- Monitor and control expenses to ensure cost-effectiveness and budget adherence.
Job Requirements
- Proven experience in managing teams and driving business results.
- Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience working with international clients and teams is preferred.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: TPLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Support Executive Bpo Leadership Customer Support Business Growth Coaching Customer Satisfaction Crm
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