Customer Support Executive (Blended Process) @ Wipro

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Customer Support Executive (Blended Process)

Wipro
0 years
Kolkata
9 days ago
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Job Description

Role & responsibilities

Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle international voice process calls from clients across various industries such as BPO, US process, and voice support.
Utilize strong communication skills to effectively address customer issues and provide timely solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with team members to achieve sales targets and improve overall performance metrics.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Kolkata

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Keyskills: Blended Process Customer Support Customer Service Customer Retention Customer Engagement

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Wipro

Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive po...

Customer Support Executive (Blended Process) @ Wipro

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