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Senior Officer, Branch Operations Manager, Consumer Banking Group @ DBS Bank

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DBS Bank  Senior Officer, Branch Operations Manager, Consumer Banking Group

Job Description

Responsibilities
  • Manage & control all operational functions of the branch with zero errors.
  • Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
  • Ensure timely receipt and submission of regulatory and other reports by the Branch.
  • Participate in process improvement exercises within branch/cluster.
  • Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
  • Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
  • Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.
Requirements
  • Minimum 4 to 6 years experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
  • The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
  • Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
  • Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
  • Leadership & management skills.
  • Sound knowledge of computer systems, ability to understandand work on different software packages for delivery of various banking products and services.
  • Analytical skills.
Location: Tanuku
Job: Operations
Schedule: Regular
Employee Status: Full time

Job Classification

Industry: Banking
Functional Area / Department: BFSI, Investments & Trading
Role Category: Banking Operations
Role: Banking Operations - Other
Employement Type: Full time

Contact Details:

Company: DBS Bank
Location(s): Tanuku

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Keyskills:   Analytical skills Branch banking operations Software packages Customer satisfaction Process improvement Branch operations Productivity enhancement Operations leadership Operations Cost reduction initiatives

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