Trainee
- Lumina Datamatics
- 0 - 2 years
- Mumbai
- 29 days ago
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Job Description
Position Overview:
We are seeking a strategic thinker with a relatable knowledge of e-commerce. The ideal candidate will manage and optimize product listings, pricing strategies, and daily operations across online platforms, ensuring product accuracy, availability, competitive pricing, and a seamless customer experience.
This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The candidate will also support ad-hoc business needs, contribute to process improvements, and identify growth opportunities to enhance customer experience and drive online sales performance.
Key Responsibilities:
- Evaluate product listings, pricing strategies, for day-to-day operations across e-commerce platforms
- Ensure product accuracy, availability, competitive pricing, and a seamless online customer experience
- Contribute to process improvements, support promotional campaigns, and identify growth opportunities to drive online sales performance
- Continuously strive to provide a world-class experience to internal and external customers
- Liaise with other departments, such as the product team and the project team, as required, to highlight issues
- Demonstrates the ability to work independently while using the clients knowledge base resources, policies, and procedures
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: InternshipContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai
Keyskills: Communication Skills BPO Customer Support
Lumina Datamatics
\n\nProvana provides leading-edge technology that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market, where the Consumer Finance Protection Bureau (CFPB) and other regulatory author...
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