Skills and Experience required:
5+ years of experience in security operations, email security administration, endpoint protection/EDR operations, and incident response support.
Strong hands-on experience with Cisco Secure Email policy tuning, phishing investigations, and operational reporting
Strong hands-on experience with Cisco Secure Endpoint operations including alert triage, tuning, and endpoint response actions
Ability to manage false positives, maintain allow/block controls, and improve detection efficacy through tuning
Strong understanding of email authentication and hygiene controls (SPF/DKIM/DMARC) and secure baseline practices
Clear documentation and communication skills for escalations, reporting, and SOP upkeep
Qualification & Certification preference:
Bachelors or Masters in Computer Science, Information Security, or related field
CCNP Security / Cisco specialist-level security certification
Responsibilities:
Optimize and tune Cisco Secure Email policies (anti-spam/anti-malware), improve filtering effectiveness, and reduce false positives
Investigate malicious emails, manage quarantines, and perform phishing trend reporting
Manage allowed/blocked senders and strengthen DMARC/DKIM/SPF posture as part of operational hardening
Standardize and optimize Cisco Secure Endpoint configurations/policies; maintain baselines for protection efficacy
Monitor and triage endpoint alerts; perform response actions such as isolating compromised devices as per SOPs
Maintain endpoint visibility hygiene (device inventory alignment, reporting dashboards, operational KPI reporting)
Produce weekly/monthly operational security reports and keep SOPs/runbooks updated

Keyskills: security operations phishing amp endpoint protection email security information security control incident response endpoint edr operations security administration compliance hygiene investigation cisco email reporting aws security authentication communication skills
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