OPS | Operations Manager
- Globallogic
- 10 - 15 years
- Secunderabad
- 25 days ago
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Job Description
Description:support project
Requirements:
Job Title: Operations Manager Telecom Migration Project
Location: Hyderbad
Experience: 1015 Years
Industry: Telecom / Data Migration / IT Services
Role Overview:
We are looking for an experienced Operations Manager to lead end-to-end operations for a large-scale Telecom/Data Migration program. The role involves managing 24x7 support operations, ensuring SLA adherence, driving governance, and enabling seamless migration execution through strong coordination and operational excellence.
Job Responsibilities:
Key Responsibilities
Operations & Delivery Management
Own and manage end-to-end operations for telecom/data migration programs
Ensure SLA compliance and sign-offs with consistent service delivery
Establish and drive a robust operations framework for 24x7 support
Monitor and improve operational KPIs, efficiency, and service quality
Governance & Reporting
Define and execute governance models, including stakeholder communication cadence
Provide daily/weekly/monthly reporting on project health, risks, and performance
Drive process alignment and compliance across teams
Team & Capability Management
Manage team capacity planning, resource allocation, and utilization
Oversee shift roster planning for 24x7 operations
Lead people management, including performance, engagement, and retention
Identify knowledge gaps and drive structured training plans
Migration & Coordination
Drive conversion/migration coordination across cross-functional teams
Ensure seamless execution of migration activities with minimal business disruption
Collaborate with engineering, QA, and business teams for issue resolution
Access & Knowledge Management
Govern access management ensuring compliance and security standards
Ensure proper documentation and knowledge management practices
Conduct retrospectives and drive continuous improvement initiatives
Required Skills & Qualifications:
Strong experience in Telecom or Data Migration projects
Proven expertise in Operations Management & Support (24x7 environments)
Solid understanding of Microservices Architecture
Hands-on experience in Governance, SLA management, and Reporting
ITIL Certified (mandatory or preferred)
Experience in process alignment, operational frameworks, and service delivery models
Strong exposure to capacity planning, shift management, and training programs
Soft Skills:
Excellent communication and stakeholder management skills
Strong people management and leadership capabilities
Ability to work in a high-pressure, fast-paced environment
Strong problem-solving and decision-making skills
Additional Requirements:
Proven experience in production support environments
Willingness to work in 24x7 shift-based model
Experience managing large, cross-functional teams
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Secunderabad
Keyskills: shift management operational support operations management bss project data migration transition coordination training programs people management skills capacity planning telecom oss stakeholder management leadership migration telecom communication skills
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