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Desktop Support Engineer @ Synechron

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 Desktop Support Engineer

Job Description

Roles and Responsibilities :

  • Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting.
  • Troubleshoot and resolve IT service desk tickets related to desktop systems, printers, and other peripherals.
  • Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
  • Document all incidents, resolutions, and follow-up actions in a timely manner.

Job Requirements :

  • 2-6 years of experience in desktop support or similar role.
  • Strong knowledge of ITIL processes and procedures.
  • Proficiency in troubleshooting common desktop-related issues using various tools such as antivirus software, firewalls, etc.

Required Skills & Knowledge

Technical Skills

  • Strong understanding of:
    • Windows OS troubleshooting
    • Desktop and laptop hardware
  • Working knowledge of:
    • Microsoft Office & Microsoft 365
    • Outlook, Teams, OneDrive
    • MFA and authentication concepts
    • Active Directory/Azure AD (basic)
  • Familiarity with:
    • VPNs and basic networking
    • Ticketing systems

Soft Skills :

  • Excellent communication and customer service skills
  • Ability to explain technical concepts in simple terms
  • Strong problem-solving and troubleshooting approach
  • Good time management and prioritization skills
  • Team-oriented with a service mindset

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware
Role: Hardware - Other
Employement Type: Full time

Contact Details:

Company: Synechron
Location(s): Mangaluru

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Keyskills:   Desktop Support ITIL IT Service Desk

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