Sr.Technical Support Engineer
- Sisl Infotech
- 4 - 6 years
- Delhi, NCR
- 6 months ago
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Job Description
- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
- Develop and maintain comprehensive knowledge of products and services.
- Analyze customer feedback and suggest improvements to the support process.
- Participate in training and development programs to enhance skills and expertise.
- Strong understanding of technical support principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Proficiency in using various software applications and tools.
- Strong analytical and troubleshooting skills.
- Experience working with customers and providing excellent customer service.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Sisl InfotechLocation(s): Delhi, NCR
Keyskills: application software customer service problem solving networking customer support technical support chat desktop engineering installation computer hardware microsoft windows desktop support troubleshooting communication skills servicing
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