Role & responsibilities
Solid customer interaction skills. A+ desktop or equivalent skillset
knowledge of windows operating system environment
Good technical skills in solving Windows related issues
Knowledge of DNS, DHCP, TCP/IP, Networking
Knowledge of Outlook, O365
Coordinates with the on-call support provider and other vendors for call closure
Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)
MCP/Other hardware-related certifications, ITIL Trained

Keyskills: Desktop Engineering Networking Computer Hardware Network Troubleshooting Hardware Troubleshooting
Aforeserve is an integrated service management and support company offering comprehensive and standardized life cycle services for the full spectrum of Information, Communication and Technology (ICT) products, including notebooks, desktops and servers, computer peripherals, surge protection and powe...