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Desktop Support Engineer L1_Kochi @ Aforeserve

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 Desktop Support Engineer L1_Kochi

Job Description

Role & responsibilities

Solid customer interaction skills. A+ desktop or equivalent skillset

knowledge of windows operating system environment

Good technical skills in solving Windows related issues

Knowledge of DNS, DHCP, TCP/IP, Networking

Knowledge of Outlook, O365

Coordinates with the on-call support provider and other vendors for call closure

Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

MCP/Other hardware-related certifications, ITIL Trained

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware
Role: Hardware - Other
Employement Type: Full time

Contact Details:

Company: Aforeserve
Location(s): Kochi

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Keyskills:   Desktop Engineering Networking Computer Hardware Network Troubleshooting Hardware Troubleshooting

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₹ 2.25-2.5 Lacs P.A

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Aforeserve

Aforeserve is an integrated service management and support company offering comprehensive and standardized life cycle services for the full spectrum of Information, Communication and Technology (ICT) products, including notebooks, desktops and servers, computer peripherals, surge protection and powe...