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Technical Support Engineer @ Sisl Infotech

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 Technical Support Engineer

Job Description

We are looking for a highly skilled and experienced Technical Support Engineer to join our team at SISL Infotech Pvt. Ltd. The ideal candidate will have a strong technical background and excellent problem-solving skills, with 2-7 years of experience in the field.
Roles and Responsibility
  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to software applications and hardware systems.
  • Collaborate with internal teams to identify and implement solutions for complex technical problems.
  • Develop and maintain technical documentation and knowledge base articles.
  • Analyze customer feedback and provide recommendations for improving product quality and user experience.
  • Stay current with new technologies and industry trends to enhance technical support capabilities.
Job Requirements
  • Strong understanding of computer operating systems, including Windows, Linux, and macOS.
  • Proficiency in programming languages such as Python, Java, and C++.
  • Experience with database management systems like MySQL and SQL Server.
  • Familiarity with networking protocols and devices like routers and switches.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to adapt to changing priorities and deadlines in a fast-paced technical support environment.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Sisl Infotech
Location(s): Delhi, NCR

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Sisl Infotech

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