Service Desk Engineers
- Qualitest
- 0 - 3 years
- Hyderabad
- 13 days ago
- Email to a friend
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Job Description
Role: Service Desk Engineer
Level: A2
Location: Hyderabad
We are looking to hire a desktop support engineer to assist our employees with computer hardware and software issues. You will be required to work from office and assist with hardware installations, software installation upgrades, systems integrations, and basic IT-related issues.
Responsibilities:
- Act as the central communication point for design, maintain and communicate the service support plans in IT team.
- Communicate the business impact of major incidents and prioritize based on business impact to the client.
- Assess the impact of changes to systems, applications and infrastructure to determine requirements.
- Configure and solve DHCP, DNS, and various network devices and services.
- This is a hands-on role where significant participation and escalated support activities are expected including highly technical problem solving and supporting day-to-day operations of server environment.
- Proactive monitoring and management of the systems using available monitoring tools.
- Escalate issues to software vendors for technical support.
- To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
- A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
Qualifications:
- Bachelor's degree in computer science or information technology. Specialization.
- MUST - HAVES: Top 3 Mandatory Skills: Good communication skills, Good Understanding of Windows 4/5
- Minimum Relevant Experience: 0-3 Years
- Joining time / Notice Period: Immediate joining
- Shift Timings: Rotational
Additional Skills and Competencies:
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: QualitestLocation(s): Hyderabad+ View Contact
Keyskills: IT services Computer science Computer hardware Service desk Agile DNS Windows Information technology Technical support DHCP
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