Customer Service Account Management Executive | Night Shift
- Eclinicalworks
- 0 - 5 years
- Mumbai
- 2 days ago
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Job Description
Position Overview
The role of an Account Manager Revenue Cycle is to act as a focal point of contact after the client goes live. He/She is to manage customer relationships, expectations, and customer business. He/She will also
be responsible for assessment, risk, financial analysis, and customer satisfaction.
Job Functions/Responsibilities
- Be updated about the new features and enhancements within the product.
- Be updated with product, process, and technical knowledge.
- Communicate with assigned clients to assess their comfort with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative.
- Conduct strategic calls with customers on a regular basis.
- Document the key points of the conversation in the internal portal, maintain security and compliance measures.
- Identify any potential risks that could affect the customers day to day operations on a case, project, or trends.
- Report and create a root cause analysis report for the identified risk to the supervisors.
- Create a preventive plan of action for the identified financial risk and communicate it to the stakeholders and customers.
- Document the key points in the internal portal, maintaining security and compliance measures.
- Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.
- Liaise with internal teams to get resolutions to customer queries or cases on a timely manner.
- Review customer feedback and create an improvement plan for any constructive feedback.
Preferred candidate profile
- Bachelors degree (Mandate) and Masters degree (Preferred)
- Domain specific knowledge in RCM preferred.
- Industry knowledge of Revenue Cycle Management required.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: EclinicalworksLocation(s): Mumbai+ View Contact
Keyskills: Client Relationship Management Account Relationship Management Key Account Management Client Account Management
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