Operations Team Lead
- TTK Services
- 4 - 7 years
- Bengaluru
- 12 days ago
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Job Description
Team Lead / Senior Team Lead Operations
Location: Bangalore
Shift: Day
About the Role
We are looking for a dynamic Team Lead / Senior Team Lead Operations to manage client deliverables and lead a high-performing team. This role requires strong analytical skills, people management capabilities, and the ability to thrive in a fast-paced, ambiguous environment.
Eligibility Criteria
- Graduate / Post-Graduate in any discipline
- 47 years of relevant experience
- Minimum 2 years of experience managing a team of 710 members
- Candidates from BPO/KPO industry are an ideal fit
Key Responsibilities
- Lead and manage daily operations for a team of 710 associates
- Ensure delivery meets client expectations and SLA commitments
- Develop strategies to achieve team targets and business goals
- Monitor service quality, productivity, revenue, and margins
- Coach and mentor team members to improve performance
- Handle workload forecasting and resource planning
- Thrive in a dynamic environment with changing priorities and workloads
- Identify new business opportunities and partnerships
- Maintain high team engagement and minimize attrition
- Track performance metrics and implement corrective actions
- Engage in initial client introduction calls at the sales stage to understand requirements
- Build and maintain strong client relationships through meaningful interactions pre- and post-onboarding
- Work in a hybrid model and be flexible to work from the office at least twice a week when required
Candidate Profile
- Strong operations background with process improvement expertise
- Excellent problem-solving and analytical skills
- Proven people management and leadership abilities
- Strong communication, presentation, and stakeholder management skills
- Ability to handle ambiguity and multiple priorities
- High ownership mindset with a bias for action
- Experience in handling client escalations, managing feedback, and aligning client expectations with delivery
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: TTK ServicesLocation(s): Bengaluru
Keyskills: Team Handling KPI Monitoring Operations Escalation Management Bpo Operations Lead Operations dynamic International Process SLA Management
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