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Team Lead Operations (US Healthcare) @ Hexaware Technologies

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Hexaware Technologies  Team Lead Operations (US Healthcare)

Job Description

Team Lead Operations (US Healthcare Insurance)


Location: Navi Mumbai, Ghansoli


Role Summary:-

The incumbent would be part of the US Healthcare team. Oversee day-to-day teams' operation and performance


Key Responsibilities:-

  1. Motivate team members
  2. Set clear team goals
  3. Monitor team performance and report on metrics
  4. Efficient utilization of time and resources to achieve process deliverables as per SLAs
  5. Communicate with teams about their performance
  6. Do regular performance evaluation
  7. Discover training needs and provide coaching
  8. Plan and organize team building activities
  9. Listen to team members feedback and resolve any issues or conflicts
  10. Create a competitive, healthy and motivating work environment and atmosphere
  11. Interacting with Clients
  12. Attending Client calls
  13. Communicating Organization/Process updates to the team members
  14. Maintaining Daily/ Weekly/Monthly reports
  15. Maintaining QMS Documentation and facing QMS/ISMS audits
  16. Identifying areas for process improvement
  17. Coordinating with Other departments as and when required

Criteria:-

1. Graduate or Post Graduate from any background

2. Minimum 1 year experience as Team Lead on paper

3. Good communication, motivating, leadership and interpersonal skills

4. Six Sigma Certificate would be an added advantage


Shift: US shifts

Week Off: Sat-Sun fixed off

Kindly share your updated CV's on Vr*******1@he*****e.com or Ra******b@he*****e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills:   Productivity Team Handling Client Management Utilization KRA KPI Rostering SLA Shrinkage Attrition Performance Evaluation ISMS Feedback QMS Team Motivation CSAT

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...