Provide L2/L3 production support for critical mainframe applications
Analyze and resolve application abends, DB2 issues, and CICS/IMS failures
Develop, maintain, and enhance programs using COBOL, JCL, and DB2
Monitor batch jobs, perform restart/recovery, and optimize performance
Support and manage online transactions using CICS and IMS DC
Conduct impact analysis for production issues and application changes
Implement minor and major enhancements based on business requirements
Coordinate with upstream and downstream teams during incidents and releases
Participate in code reviews, release management, and deployment activities
Perform root cause analysis and ensure timely resolution within SLA timelines
Support incident management and ensure system stability and availability
Contribute to mainframe modernization and DevOps initiatives where applicable
Maintain documentation for applications, processes, and issue resolutions
Preferred candidate profile
4 - 6 years of experience in mainframe development and support
Strong hands-on expertise in COBOL, JCL, DB2, CICS, and IMS (DB/DC)
Proficient in SQL, DB2 performance tuning, and utilities
Experience with VSAM datasets and batch/online processing environments
Strong debugging and troubleshooting skills in production environments
Experience with incident management and production support tools
Good understanding of job scheduling, batch cycles, and recovery processes
Exposure to application enhancement and maintenance projects
Good to Have:
Experience in mainframe modernization or migration initiatives
Familiarity with DevOps practices or automation in mainframe environments
Soft Skills:
Strong analytical and problem-solving abilities
Effective communication and cross-team coordination skills
Ability to work independently and take ownership of tasks
Good documentation and stakeholder management skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full time