Senior Applications Support Specialist
- Ensono
- 7 - 12 years
- Hyderabad
- 1 month ago
- Email to a friend
- Report this job
Job Description
About Us (Ensono)
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating doing more with less while remaining secure. And that s just the beginning.
Role Summary
The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point , leads major incidents, performs deep diagnostics (especially for Java and .Net based systems ), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.
Key Responsibilities
Incident & Problem Management
- Lead major incident (MI) bridges and restore service with minimum business impact.
- Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.
- Own technical RCAs , drive long term and systemic remediation.
- Identify recurring failure patterns and risks.
Reliability Engineering
- Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.
- Tune JVM parameters , analyze thread/heap dumps, and improve performance.
- Influence application architecture for fault tolerance, scalability, and recoverability .
- Validate DR readiness , failover behavior, and resilience testing outcomes.
Change, Release & Risk
- Provide technical approval and risk assessment for high-risk changes.
- Enforce operational readiness for new apps and major releases.
- Ensure changes meet audit, compliance, and regulatory expectations .
Automation, Monitoring & Observability
- Build advanced automation using Shell/Python/PowerShell .
- Develop frameworks for health validation , automated recovery, and compliance checks.
- Define observability standards; optimize alerts and improve MTTR .
Leadership & Mentorship
- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
- Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
- Strong knowledge of application architecture, distributed systems, and middleware .
- Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- .Net CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).
- Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
- Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
- Experience in regulated production environments .
Soft Skills
- Strong technical leadership and decision making.
- Clear communication during high pressure incidents.
- Ownership mindset and business awareness.
Experience & Education
- 7 12+ years in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor s degree in Computer Science/Engineering or equivalent.
- ITIL, cloud, or industry certifications (preferred).
- Banking/financial domain experience (preferred).
Working Conditions
- On call and after hours support as required.
- Fast paced environment with multiple priorities.
- Hybrid working model
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: EnsonoLocation(s): Hyderabad+ View Contact
Keyskills: Unix Performance tuning Automation Linux Networking Production support microsoft Middleware SQL Python
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Ensono
Your relentless ally for digital transformation, operating your IT for today and optimizing it for tomorrow.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in