Application Support Engineer (AMI ) Utilities
- Tanisha Systems
- 3 - 8 years
- Noida, Gurugram
- 9 days ago
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Job Description
Seeking an Application Support Engineer to manage and support AMI systems for a utility client. The role includes system monitoring, incident handling, integration checks, user access management, and ensuring reliable AMI operations across environments.
Key Responsibilities:
System Monitoring & Health Checks
- Daily health checks across AMI environments.
- Monitor HES, MDMS, communication networks, and data flow.
- Track integration status and job performance.
Incident Management
- Manage P3P4 incidents via ServiceNow.
- Respond to alerts, integration failures, and mailbox notifications.
- Drive timely resolution and updates.
User Access & Security
- Handle user setup, removal, and password resets.
- Ensure compliance with security and access policies.
Reporting & Documentation
- Validate data loads, VEE processes, and reconciliation reports.
- Prepare weekly/monthly operational summaries.
- Maintain SOPs and technical documentation.
Collaboration
- Coordinate with network, server, functional, and vendor teams.
- Support deployments, patching, and maintenance windows.
Required Technical Skills:
- Windows Server 2019 installation, configuration, administration
- RHEL system admin, patching, security hardening
- Networking basics TCP/IP, DNS, firewalls
- Scripting PowerShell, Bash
- Strong troubleshooting for hardware/software/network issues
- ServiceNow incident management
- SQL/MSSQL scripting
- Integration monitoring and server diagnostics
Domain Knowledge (AMI / Utilities):
- AMI ecosystem: HES, MDMS, meters, communication networks
- Understanding of VEE, billing determinants, interval data
- Knowledge of firmware updates, remote connect/disconnect, event monitoring
- Familiarity with CIS, OMS, GIS integrations
- Exposure to utility billing and field operations workflows
Additional Requirements:
- Strong communication and problemsolving skills
- Ability to work in shifts/oncall
- ITIL Foundation (preferred)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Tanisha SystemsLocation(s): Noida, Gurugram
Keyskills: AMI Smart Metering Hes
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Tanisha Systems, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality adv...
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