Billing Specialist
- Thomson Reuters
- 2 - 7 years
- Hyderabad
- 13 days ago
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Job Description
- Knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage.
- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Have a good knowledge on multiple portals uploads like (Ariba,Coupa).
- Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
- Escalate all delays to internal departments where interaction is required.
- Implement release of billing for all services and charges
Account Maintenance:
- Maintain accurate client site billing & location details, and contact/user records on internal systems
- Establish key client relationships in order to facilitate improved administration and customer satisfaction
- Manage and resolve external & internal queries relating to Invoice issues, client account
- information/permissions, and compliance issues
- Assist clients with Data Access Declarations and Access Statements
- Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required
Project Management:
- Establish communication between internal and external groups - Provide timeline and set expectations
- Coordinate with internal teams and solve the customer billing issues.
- Consult with product teams, trainers, and systems support to identify service-impacting issues
- Contribute to new process releases and system enhancements by providing insight and performing tests
- Work with Sales and Client to identify time-saving and cost-saving opportunities where needed
- Should be comfortable with Night shifts.
About You
- Graduate/Post Graduate in Accounting with 2 years of relevant experience
- Necessary industry experience & associated number of years of experience
- Good problem-solving skills, written and verbal communication skills.
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
- Good knowledge of MS Office and ERP (applicable AR systems)
- Experience in Portal uploads like Ariba,Coupa
- Must possess and demonstrate exceptional organizational and communications skill.
Job Classification
Industry: Accounting / AuditingFunctional Area / Department: Finance & AccountingRole Category: Accounting & TaxationRole: Accounts Receivable ExecutiveEmployement Type: Full timeContact Details:
Company: Thomson ReutersLocation(s): Hyderabad+ View Contact
Keyskills: Career development ERP Ticketing SAP Project management Billing Taxation MS Office Ariba Salesforce
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