Production Support Engineer
- Pi Square Technologies
- 1 - 3 years
- Hyderabad
- 13 days ago
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Job Description
Job Title: Production Support Engineer
Job Description: We are looking for a Production Support Engineer to monitor, troubleshoot, and maintain production applications and systems. The candidate will be responsible for handling incidents, resolving technical issues, ensuring system availability, and supporting business operations.
Roles & Responsibilities:
- Monitor production applications and systems.
- Troubleshoot and resolve technical/application issues.
- Handle tickets and incidents within SLA timelines.
- Coordinate with development and infrastructure teams for issue resolution.
- Perform root cause analysis for recurring issues.
- Monitor logs, alerts, and batch jobs.
- Support deployments and maintenance activities.
- Provide user support for Active Directory, SharePoint, Azure, and Microsoft Outlook related issues.
- Manage user accounts, access permissions, password resets, and mailbox support.
- Prepare incident reports and technical documentation.
Required Skills:
Basic knowledge of SQL and databases.
Understanding of Linux/Unix commands.
Knowledge of Active Directory, SharePoint, Azure, and Microsoft Outlook.
Familiarity with Office 365 environment.
Good troubleshooting and analytical skills.
Knowledge of ticketing tools like ServiceNow/JIRA.
Good communication skills.
Willingness to work in shifts/support environment.
Preferred Skills:
Knowledge of monitoring tools.
Experience with cloud/platform support is a plus.
Call between 10 am - 7 pm
Contact - 7023955*** (HR Kajal) Call/DM
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Pi Square TechnologiesLocation(s): Hyderabad
Keyskills: Production Support International Servicenow ITSM Application Support ITIL Active Directory Remedy call Technical Support Microsoft outlook Sharepoint Voice azure
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Pi Square Technologies
Pi-Square Technologies LLC is a state-of-the-art Automotive Embedded Engineering, and Consulting company; having association with major OEMs and various Tier 1 suppliers in Automotive Industry. Headquartered at Detroit Area, Michigan (USA), and bringing in industry expertise of over two decades, i...
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