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Junior Technical Account Manager @ Red Hat

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 Junior Technical Account Manager

Job Description

Job SummaryThe Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat''s products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support. What you will doDuring your first year as a Junior Technical Account Manager, based in either Mumbai or New Delhi, youll participate in the FASTER Program, a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills needed to excel. You''ll gain hands-on experience with Red Hat''s portfolio, learn from seasoned experts, and contribute to real-world customer solutions. This cohort-based program starts on 1 September 2026. Through this experience, you will
  • Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
  • Develop technical skills in the Red Hat portfolio that span Cloud, Automation solutions by completing training programs and attaining industry-recognized certifications
  • Assist more experienced members as they deliver strategic technical and architectural guidance to key customers
  • Support the Sales organizations goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms
    • As a Junior Technical Account Manager, you will also
  • Respond to customer inquiries and requests, following established procedures
  • Document customer interactions and track issue resolution progress in designated systems
  • Escalate complex technical issues to senior team members for guidance and resolution
  • Participate in internal training programs to develop product knowledge and technical skills
  • Perform customer onboarding and account maintenance tasks
  • Proactively identify and document known solutions for common technical challenges
  • Contribute to the creation and maintenance of knowledge base articles and support documentation

    • What you will bring:
  • Passion and curiosity for open source technology, desire to build a career within the Tech industry
  • Strong technical skills in Computer science, IT, or related fields, gained through university programs, upskilling boot camps, certificate programs
  • Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
  • Understand fundamental concepts of network communication and configuration
  • Demonstrated customer service skills and desire to be customer-focused
  • Knowledge of infrastructure systems, particularly Linux and containers
  • Effective communication in both written and verbal
  • Ability to work independently and collaboratively with internal teams and external customers
  • Direct experience with any of Red Hat products, Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is a plus
    • Why Red Hat
  • Unparalleled Onboarding and DevelopmentSet yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
  • Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.
  • Open Culture:Work in a collaborative environment where your ideas are valued and respected.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Voice / Blended
    Role: Bilingual / Multilingual Support - Voice / Blended
    Employement Type: Full time

    Contact Details:

    Company: Red Hat
    Location(s): Mumbai

    + View Contact

    Keyskills:   Onboarding It Solutions Customer Service Automation Open Source Red Hat Customer Satisfaction Customer Onboarding Network Communication Upskilling Customer Engagement Sales Linux Ansible Cloud Account Management Issue Resolution

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    Red Hat

    Founded in 1993, Red Hat is the premier Linux and open source provider. The most recognized Linux brand in the world. We serve global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a sub...

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