Fresh Graduates | International Voice Process | Noida - Location
- NTT DATA, Inc.
- 0 years
- Noida, Gurugram
- 24 days ago
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Job Description
Position's General Duties and Tasks
In these roles you will be responsible for:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday-Friday according to US time.
- High school diploma
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
Interested Candidates can drop their resume at
Ar**********r@gl***l.nttdata.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram
Keyskills: Communication Skills Fluent English Voice Process Us Calling Bpo Voice AR Calling Healthcare Bpo Us Voice Process International Voice Process
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