Cloud Operations Engineer
- NICE
- 2 - 4 years
- Pune
- 12 days ago
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Job Description
The purpose of this position is to provide customer-focused Application Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.
How will you make an impact?
- Perform operational duties including application server health, service recycling
- Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
- Maintain operational documentation, e.g. incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs
- Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours
Have you got what it takes?
- 2 to 4 years experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
- Experience with Azure/AWS
- Experience with Unix, Linux, Windows, Tomcat, SSH and scripting skills
- Experience with SQL Server, Oracle and MySQL
- Experience with and understanding of complex process and data flow
- Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
- Experience with application debugging, performance, scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience working successfully independently and with other team members as well as developers
- Ability to multi-task as required and provide rapid support in production
- Must be able to provide on-call off-hour support and work during non-prime shift hour
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune+ View Contact
Keyskills: Unix Tomcat Application support Linux Production support MySQL Flex Windows Oracle SQL
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NICE
Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...
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