International Customer Support - 52k Take Home - US Shift
- Trigent Software
- 0 - 5 years
- Mumbai
- 4 hours ago
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Job Description
Greetings from Trigent Software!!
Candidate with excellent communication skills are higly preferred.
Role: International Customer Support
Mode of Work: Work from Office
Experience : Freshers / Experienced
Location: Pune
Working Days: 5 days
Shift: US Rotationa (Night Shift)
Qualification: Any Graduate/ Any PG
Salary : 3.5 LPA to 6.75
Cab: Pick and Drop will be provided
Notice : Immediate to 15days
Roles & Responsibilities:
Working Hours:
Shift will be in any of United States of America time zones
Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Good technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills
Experience Profile - Prior international BPO work experience preferred
Freshers acceptable - **looking only for immediate joiners**
For More Details Contact HR Sujath Ali @7680048*** {call or WhatsApp} or email your resume to su*****a@tr****t.com
Regards
HR Sujath Ali
Trigent Software
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: ContractContact Details:
Company: Trigent SoftwareLocation(s): Mumbai
Keyskills: Inbound Voice Process International Call Center International BPO International Voice Process International Calling Inbound Customer Service Bpo Customer Service Bpo Voice International Process International Voice Us Voice Process
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