Unit PEM Head
- Manipal Hospitals
- 3 - 6 years
- Pune
- 15 hours ago
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Job Description
Job description
We are looking for passionate and driven Unit PEM Head to join our dynamic team at Manipal Hospitals!
Location:
Hadapsar- Pune
Department:
Patient Experience Management
Role:
Unit PEM Head
Qualification:
Graduate in any discipline + MHA/MBA
Brief Responsibilities:
- Drive the 8 Service Programs and key patient-experience initiatives in coordination with all clinical and support departments.
- Build a culture of empathy and service excellence through focused training on communication and patient-centric behaviors.
- Monitor patient feedback across all touchpoints, analyze trends, and implement RCA/CAPA for service improvement.
- Lead patient engagement activities, ensure compliance with NABH standards, and maintain documentation on patient rights and grievance redressal.
- Implement process improvements to enhance patient flow, service quality, turnaround times, and overall experience consistency.
- Strengthen collaboration with nursing, housekeeping, F&B, and administrative teams to ensure seamless service delivery.
- Ensure brand standards through consistent service audits, frontline coaching, and cross-departmental alignment.
Eligibility Criteria:
- Minimum 3 years of experience in Patient Experience Management, Operations, or any other related department is required.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Other Hospital Staff - OtherEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Pune
Keyskills: Patient Experience Patient Relations
Manipal Hospitals
Manipal Health Enterprises, commonly known as Manipal Hospitals, is an Indian for-profit private hospital network headquartered in Bangalore, Karnataka. The hospitals trace their origins to the Kasturba Medical College, founded by T. M. A. Pai in 1953.
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