Sr. Service Manager-Process Excellence For Chennai
- Wipro
- 8 - 12 years
- Chennai
- 9 hours ago
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Job Description
Sr. Service Manager-Process Excellence for Chennai
Exp: 8-12 Years
Location : Chennai
Work from office-05 Days Week
Preferred Skills Set : Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project, Experience in managing multiple project teams simultaneously, knowledge with Lean Six Sigma, DMAIC, Hypothesis testing, SLA/KPI, RCA, FMEA, Data analysis, Continuous improvement, Process improvement.
Candidate should be strong with advanced analytics, Process Redesigning & Transformation. (BPO-Operations, Insurance background)
Must: Six Sigma, lean, SLA/KPI, Quality, RCA, FMEA, Data analysis
Good to have:
Advanced analytics, Transformation tools, Transition Quality, Onboarding new Client/New deals, Identifying Transformation/RPA opportunities, Project management, Capacity planning
Sr. Service Manager-Certified Black belt- Business Excellence(Quality)
The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
High Level Responsibility area
- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
- Provides analytics support to Business Leaders both onshore and offshore.
- Drives a continuous improvement culture
- Manages the innovation/ idea generation platform MERCURI
- Facilitates Process Improvement trainings
- Supports the business with Quality/Operational excellence initiatives.
Responsibilities:
- Understand business processes, analyze data trends and share recommendations with stakeholders
- Showcase / share skill set & Quality service offerings with stake holders
- Analyze data on key client operational metrics to understand opportunity for improvement
- Learn and understand the domain / business to help define process metrics
- Map processes to identify non-core activities and suggest alternatives and thus help remove waste
- Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
- Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
- Be flexible to changes & continuously evaluate to adapt to the culture of the organization
- Understand and own development needs in consultation with the manager and work to achieve development goals
- Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
- Deliver Lean trainings for Band 3-5 colleagues
- Deliver need based trainings on Problem solving, Quality concepts & tools
- Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
- Identify Failure modes and help in establishing process controls
- Design and develop metrics for accurate measurement of work performance
- Baseline metrics and monitor performance
- Provide advance data Analytics as per Business Unit / Process requirements
- Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Support business to create year on year efficiencies
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Use Six Sigma and Lean tools as required
- Facilitate / Lead projects on Quality and operational excellence using Six Sigma /Lean/ Project Management methodologies
- Develop project roadmaps for assigned projects with minimal or no mentoring support
- Acts as a program manager for BU specific or division level programs
Education:
- Graduate in any stream
- Green Belt/Black Belt certified
Required Experience
- 8+ years of work experience
- Total work experience of 5 years or more (after Graduation in any discipline)
- Relevant / industry work experience of 3 years or more
- Maximum experience should not exceed 8 years.
- Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
- Experienced in managing multiple project teams simultaneously
Preferred Experience:
- Training and Facilitation Skills and experience
- Excellent oral, written, cross functional and interpersonal communication skills.
- Learning ability with customer orientation and a keen eye for process improvement
- Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
- Knowledge of Minitab
- Knowledge of Access
- Good knowledge of MS Excel, Power Point and MS Visio
Note : Looking for Immediate joiner only or who can join within 15-20 days. Interested candidates can share their CV's at Sa*************2@wi**o.com with Subject line-Process Excellence for Chennai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Process Excellence / Six Sigma ManagerEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Chennai
Keyskills: Black Belt Process Excellence Operational Excellence Fmea Dmaic Continuous Improvement Hypothesis Testing Process Improvement Lean Six Sigma Certified Black Belt Process Transformation RCA Minitab Process Optimization Business Excellence Process Re-engineering
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