Quality Analyst | Domestic @ TP

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Quality Analyst | Domestic

TP
0 - 4 years
Bengaluru
6 days ago
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Job Description

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide feedback and coaching on performance.
Analyze data and trends to identify patterns and areas for improvement.
Develop reports and dashboards to track quality metrics and performance.
Participate in quality audits and assessments to ensure compliance with industry standards.

Job Requirements

Excellent communication and interpersonal skills are required for effective collaboration with team members.
Strong analytical and problem-solving skills are needed to identify areas for improvement.
Ability to work in a fast-paced environment and meet deadlines.
Strong attention to detail is essential to maintain high standards of quality.
Experience with quality control processes and tools is preferred.
Strong knowledge of quality metrics and performance indicators is necessary.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Bengaluru

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Keyskills: quality analyst quality control compliance call quality customer service communication and interpersonal skills

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Quality Analyst | Domestic @ TP

Home > Business Process Quality