Customer Support Executive(Non-Voice)- HR Shaeesta @ Wipro

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Customer Support Executive(Non-Voice)- HR Shaeesta

Wipro
0 - 2 years
Mumbai
3 days ago
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Job Description

Roles & Responsibilities:

Handle customer queries through chat and provide accurate resolutions.
Work on various front-office client tools as required for different queues.
Understand customer issues received via chat and act accordingly.
Maintain a clean and professional work environment while adhering to company policies.
Continuously upgrade process knowledge as required.

Skill Requirements:

Excellent verbal communication skills.
Strong comprehension skills ability to clearly understand customer concerns.
Good composition skills clear and grammatically correct communication.
Strong analytical and problem-solving skills.
Customer-focused mindset with empathy and patience.

Eligibility Criteria:

Graduate and Undergraduate candidates can apply

Additional Details:

Candidates must be comfortable with rotational shifts
Immediate joiners preferred

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: Email Support Non Voice Non Voice Process International Non Voice Chat Support Bpo Non Voice Email Process Chat Process

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Customer Support Executive(Non-Voice)- HR Shaeesta @ Wipro

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