QA Support Engineer
- Bahwan CyberTek
- 3 - 6 years
- Noida, Gurugram
- 1 day ago
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Job Description
The Live Support QA Engineer is the last line of defense for our customers a sharp, always-on quality guardian. This is not a conventional QA role. It demands a unique blend of investigative mindset, data fluency, deep product knowledge, and the ability to triage and escalate live incidents with speed and precision. You will work in rotating shifts, operate as a critical partner to the EMS (L1 Monitoring) team, and be the first human eye to connect a data signal an hourly CR dip, a Splunk alert, an AppInsights spike to a real user impact. Your actions directly protect revenue, customer experience, and business continuity.
Key Responsibilities
- Conduct multiple rounds of live site verification every shift across all portals COA, OT, CA, CO.UK, MX, ICF, ES-US on Desktop (Chrome, Firefox, Edge) and mWeb (Chrome, Safari), proactively raising functional, UI/UX, JavaScript error, and performance issues.
- Perform continuous verification of all critical booking flows Air, Vacations, Cars, and Hotels on both desktop and mobile web; execute test bookings whenever CR or ticket volumes show anomalous drops vs WoW or YoY baselines.
- Actively test and raise issues across iOS and Android native apps on multiple real devices; maintain a device coverage matrix aligned to GA traffic data and refresh it quarterly.
- Regularly verify post-booking modules SST (Exchange and Cancellation), OAP, and TMS ensuring post-booking changes are accurately reflected end-to-end and service fees are correctly applied.
- Verify FinTech, Chatbot, and Profile modules on a regular cadence and log defects with clear reproduction steps, severity classification, and business impact assessment.
- Verify promo codes, engine selection accuracy, and affiliate-specific booking flows on live ensuring correct application across Air and Beyond Air products.
- Participate actively in EMS-initiated bridge calls providing real-time verification status, reproduction evidence, and a clear go/no-go signal for the incident commander.
- Monitor AppInsights dashboards continuously for exceptions, dependency failures, response time spikes, and error rate anomalies across critical APIs
- Monitor hourly site progress reports from EMS; cross-reference against Report Manager data and raise alarms proactively if live traffic or conversion deviates from expected patterns.
- Maintain shift handover logs with open incidents, active bridges, monitoring status, and any observations requiring continuity ensuring zero information loss across shift transitions.
- Monitor CR and booking count on an hourly basis during shift; perform WoW and YoY comparisons and escalate to the concerned team when meaningful deviations are detected.
- Analyse flight failure data in depth when failure rates are elevated including engine-wise, airline-wise, failure reason, affiliate, and channel breakdown and share structured observations with the relevant engineering team.
- Track affiliate performance for major portals and publish periodic affiliate health reports; monitor Kayak, Cheapflights, Google, and Bing channel-level CR and raise anomalies.
- Analyse booking distribution channel-wise, engine-wise, airline-wise and surface any unusual concentration or drop patterns that may signal a configuration or product issue.
- Coordinate cross-functional module verification during infrastructure activities liaising with module stakeholders to ensure every functional area is confirmed healthy before and after changes.
- Proactively identify and raise compliance issues across all products flagging risks before they become regulatory or commercial liabilities.
- Verify SEM channel landing pages via Google and Bing on request from the SEM team; validate Home and Landing Pages, newsletter deal pages, and Meta channel surfaces for correctness and performance.
Required Skills & Experience
- 3+ years of quality engineering experience with a strong focus on production monitoring, live site testing, or operations-side QA in a high-traffic consumer web environment.
- Sharp investigative mindset able to connect disparate signals (a metric dip, a JS error, a slow API response) into a coherent hypothesis about root cause and business impact.
- Hands-on experience testing across Desktop browsers (Chrome, Firefox, Edge) and mobile browsers (Chrome/Safari on iOS and Android) as standard daily practice.
- Experience testing native iOS and Android apps on real devices; familiarity with device-specific behaviour, OS version fragmentation, and app store release cycles.
- Deep familiarity with end-to-end e-commerce or travel booking flows search, pricing, payment, confirmation, and post-booking management.
- Azure AppInsights reading live exception streams, dependency failure dashboards, response time percentiles, and request/failure rate charts.
- Familiarity with Grafana dashboards for application and infrastructure metrics; ability to read and interpret time-series data during incidents.
- Working knowledge of Google Analytics and Report Manager for traffic, session, and conversion analysis; ability to perform WoW and YoY comparisons independently.
- Exposure to Full Story, Hotjar, or equivalent session replay tools for live user experience analysis.
- Clear, concise written and verbal communication shift handover logs, incident reports, and stakeholder escalations must be accurate and actionable.
- Basic understanding of API testing ability to verify API responses via AppInsights, Postman, or browser DevTools Network tab to confirm correct status codes and payload structure.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Quality Assurance and Testing - OtherEmployement Type: Full timeContact Details:
Company: Bahwan CyberTekLocation(s): Noida, Gurugram
Keyskills: Qa Support Production Monitoring Web Application Testing Android Testing Mobile Application Testing Ios Testing
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Bahwan CyberTek (BCT) was established in 1999 by its co-founders Ms. Hind Bahwan, Director of Multi-billion dollar Suhail Bahwan Group, and Mr. S. Durgaprasad, Director and CEO of Bahwan CyberTek Group. BCT is a global provider of innovative software products and services and is one of the first ...
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