SME-Policy Servicing
- Cognizant
- 3 - 5 years
- Coimbatore
- 1 day ago
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Job Description
Job Summary
The SME-Policy Servicing role is pivotal in ensuring efficient policy management within the Life and Annuities Insurance domain. With a hybrid work model and day shifts the candidate will leverage their expertise in MS Office to streamline processes and enhance customer satisfaction. This position requires 3 to 5 years of experience in the insurance sector focusing on policy servicing.
Responsibilities
- Manage and oversee policy servicing operations to ensure smooth and efficient processing of life and annuities insurance policies.
- Collaborate with cross-functional teams to optimize policy management workflows and enhance operational efficiency.
- Utilize MS Office tools to analyze data generate reports and support decision-making processes.
- Provide expert guidance on policy servicing matters ensuring compliance with industry standards and regulations.
- Develop and implement strategies to improve customer satisfaction and retention in the insurance domain.
- Monitor and evaluate policy servicing metrics to identify areas for improvement and drive process enhancements.
- Coordinate with stakeholders to resolve complex policy servicing issues and ensure timely resolution.
- Facilitate training sessions for team members to enhance their understanding of policy servicing procedures and best practices.
- Conduct regular audits of policy servicing activities to ensure accuracy and compliance with company policies.
- Support the development of new policy servicing initiatives that align with the companys strategic goals.
- Engage in continuous learning to stay updated with industry trends and advancements in policy servicing.
- Contribute to the creation of a collaborative and innovative work environment that fosters growth and development.
- Ensure all policy servicing activities are conducted in a manner that upholds the companys values and commitment to excellence. Qualifications
- Possess strong analytical skills and proficiency in MS Office to effectively manage policy servicing tasks.
- Demonstrate in-depth knowledge of life and annuities insurance with a focus on policy management and servicing.
- Exhibit excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
- Show a proactive approach to problem-solving and the ability to adapt to changing industry dynamics.
- Have a keen eye for detail and a commitment to maintaining high standards of accuracy and compliance.
- Display a customer-centric mindset prioritizing customer satisfaction and service excellence.
- Bring a minimum of 3 years of experience in the insurance sector specializing in policy servicing.
Certifications Required
Certified Insurance Service Representative (CISR) or equivalent certification in insurance policy servicing.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Subject Matter ExpertEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Coimbatore
Keyskills: insurance project management analytical workflow iso team management cmmi interpersonal skills business analysis monitoring operations customer satisfaction team leading compliance metrics analysis processing scrum metrics agile sepg communication skills ms office jira
Cognizant
Job Description:1. Strong organizational and time-management skills with the ability to manage multiple priorities.\n\n2. Excellent verbal and written communication skills.\n\n3. Proficiency in scheduling tools and platforms (e.g., Outlook, MS Teams, Workday or equivalent ATS).\n\n4. Attention to de...
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