Hiring Fresher -Technical support/ customer support(SDM)- Night shift
- Trigent Professional
- 0 years
- Noida, Gurugram
- 17 hours ago
- Email to a friend
- Report this job
Job Description
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality service, accurately defining client issues, and leveraging your deep product knowledge to design effective resolutions. Your role will be crucial in fostering positive client relationships and ensuring their satisfaction with our services.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.
- Strong understanding of client communication and support processes.
- Ability to analyze and interpret client issues to provide effective solutions.
- Familiarity with software applications and their functionalities.
Additional Information:
- Any graduate freshers are eligible.
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required."
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Trigent ProfessionalLocation(s): Noida, Gurugram
Keyskills: Service Desk Management Customer Support Techinal Support Voice Process Service Desk Customer Care
Similar positions
Trigent Professional
Trigent Professional Services leverages cutting-edge AI-driven sourcing methodology to support your business at every stage of internal operations. We aim to ensure a seamless candidate journey that meets your hiring needs, even amidst ongoing market volatility.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in