Us Mnc : Travel Process : Customer Support : Kolkata : 3.5-3.8 : Apply
- Leading ITES Company
- 0 - 1 years
- Kolkata
- 13 hours ago
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Job Description
We Are Hiring for Leading ITES Company In Kolkata for Customer Support
To Apply, Whatsaap Hi @ 9151555***
Key Highlights :
> Grads / UG Fresher
> Salary Range (CTC) : 3.50 LPA
> Excellent Communication Skills Required
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills:
- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: Leading ITES CompanyLocation(s): Kolkata
Keyskills: BBA BSC Bcom Mcom BA BJMC Graduation BBE Hotel Management BHM Post Graduate BBM MBA Hons ICSE DU Mass Communication ISC Journalism MSC Graduate Communication BCA Literature PGDM IP MCA B.Tech CBSE IGNOU English SOL University College
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