Process Associate Non-tech (b.a, Bba, B Com)
- HCL
- 25 Positions
- Hyderabad
- 6 days ago
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Job Description
- Greetings from HCL.!! HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide Type of Requirement: - E-Mail Support (Excellent Written & Verbal Communication is a must). Designation: -Process associate - Freshers Only. Qualifications: BA, BCOM, BBA Graduates (Result awaited cases need not apply) Technical Graduates are not eligible for this Role. Shifts - 24* 7 5 days working - 2 days off - Rotational offs. Required Qualification: - *Graduate / Postgraduate in any stream. Work Location: Client Site, Unitech Signature Tower, Gurgaon / Gurugram. ****Great work environment**** Must have: - Excellent Spoken & Written English Skill set Required: - Excellent English Written Communication Skills. Strong E-Mail Writing Skills with focus on Customer Service. Solving Customer Queries Via E-Mail. Job Description
- As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
- You will use deductive reasoning to make sound business decisions.
- You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
- You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
- You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
- You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
- You will learn and process all products offered in the logo.
- Team oriented/team player.
- Situational/contextual awareness with the ability to understand the impacts of ones work.
- Excellent critical and analytical thinking abilities.
- High attention to detail, and high level of professionalism.
- Proactive, self-motivated, self-starter, minimal supervision.
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance.
- Strong organizational, time and workflow management skills.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Process Associate Non-tech (b.a, Bba, B Com)Contact Details:
Company: HCL Technologies LtdLocation(s): Hyderabad+ View Contact
Keyskills: email support online support chat
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