US - HR Service Centre - Specialist / Analyst
- HCLTech
- 10 Positions
- Chennai
- 15 days ago
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Job Description
- Resolve queries received from employees related to payroll, Benefit, compensation or HR records for both voice and Non- Voice
- Utilize available resources like HRMS systems, knowledge repositories, company reference documents to provide most appropriate response to the requestor
- Supports employees with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Escalate unresolved or sensitive issues to internal teams
- Processes HR transactions, records statistics and handles highly confidential material
- Handle Hire-to-Retire queries on ongoing basis
- Interpret policy and explain procedures
- Schedules, follow-ups and monitors actions and deadlines according to relevant processes
- Support additional tasks as assigned
- Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
- Contributes to building a knowledge base for frequently asked HR questions
- Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
- Excellent written and verbal communication skills in English
- US HR operation experience
- Experience in HR Helpdesk/Query Resolution
- Proficiency in using MS Office (especially MS Excel, Word and Outlook)
- Hands on experience and in both Voice and Non-Voice.
- Problem Solving ability
- Knowledge of handling company policies across all business formats for US clients
Job description
Role & responsibilities
Must have experience in handling US - HR operations (BGV, Onboarding, Compensation & Benefits etc). Must have worked with American clients.
Skills
Qualification
Degree in human resources, business administration or similar relevant field
Strong knowledge of Human Resources
Holding Specialization degree (Masters / UG) in HR will be an added advantage
Customer Service Champion
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: HRFunctional Area: Not SpecifiedRole/Responsibilies: US - HR Service Centre - Specialist / AnalystContact Details:
Company: HCL Technologies LtdLocation(s): Chennai
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