Process Trainer(international banking process)
- NLB Services Pvt. Ltd.
- 3 - 7 years
- Noida, Gurugram
- 4 days ago
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Job Description
Please share your salary at Su************a@nl****h.com
Job Title: Process Trainer
Location: Gurgaon/Noida
Position Type: Full-Time
Industry-BPO/BPM
Job Overview
The Process Trainer will support the Training Manager in the development, implementation, and administration of training programs. This role is responsible for coordinating training schedules, evaluating program effectiveness, and assisting in managing the training team. The ideal candidate will have experience in training and development, strong organizational skills, and the ability to motivate and support team members.
Key Responsibilities
- Conduct engaging classroom, virtual, and on-the-job training sessions across multiple business processes
- Adapt delivery style to diverse learner groups, ensuring content effectiveness and learner engagement.
- Facilitate refresher training, upskilling sessions, and behavioral workshops as per business needs.
- Design, update, and maintain training modules, SOPs, and assessments aligned with client and business requirements.
- Understand stakeholder expectations, gather feedback, and align training solutions to meet performance goals.
- Provide regular training updates, MIS reports, and performance insights to senior management and clients.
- Track and analyze training effectiveness using dip checks, PKTs, and post-training performance data.
- Identify training gaps and recommend actionable interventions to improve productivity.
- Maintain accurate training MIS, dashboards, and training effectiveness reports for leadership and clients.
- Represent the training team in client calibrations, process transition calls, and governance meetings.
- Publish weekly/monthly dashboards covering training effectiveness, PKT scores, new hire performance, and business readiness.
- Own the New Hire Training Program end-to-end (design, delivery, assessments, transition to floor).
- Represent the training team in client calls, calibrations, and governance reviews.
Qualifications
- Education:
- Bachelors degree or equivalent.
- Experience:
- 3+years of experience in process training
- Experience with Learning Management Systems (LMS) and training tools is a plus.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to analyze training needs and develop appropriate content.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
- Strong interpersonal skills and the ability to work effectively with diverse teams.
- Proactive and self-motivated with a strong commitment to continuous learning and improvement.
- Strong problem-solving skills and attention to detail.
If Interested Kindly share your resume at su************a@nl****h.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: FreshersContact Details:
Company: NLB Services Pvt. Ltd.Location(s): Noida, Gurugram
Keyskills: Process Training Banking Process TTT International Process Training Need Analysis TNA Learning And Development TNI Training Delivery Train The Trainer International BPO
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NLB Services Pvt. Ltd.
NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an IT Consulting firm to Digital Transformation, Analytics, Health-tech, E-Learning and Financial Services domains. Our comprehensive range of so...
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