Senior Associate/ Assistant Manager - Customer Service @ Axis Max Life

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Senior Associate/ Assistant Manager - Customer Service

Axis Max Life
2 - 5 years
Noida, Gurugram
2 months ago
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Job Description

Role & responsibilities:

Resolution of Queries:

Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements
Ensure adherence to documented processes, procedures and controls
Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
Ensure follow up with customers / Agents to ensure complete satisfaction
Publish MIS and Dashboards

Measure of Success:

Customer satisfaction scores
Agent satisfaction scores
TAT of Customer/Agent query resolution as per defined SLA
100% compliance to standards.

Data Analysis:

Help in Root cause analysis of Queries / Complaints received
Strictly follow the Escalation Matrix

Preferred candidate profile:

Graduate with 1-2 years' experience in Operations / Customer Care
The applicant should have Excellent English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers
Must have an experience to work in Insurance/ Banking sector

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Noida, Gurugram

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Keyskills: Communication Skills Chat Support Email Process

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₹ 2.5-5.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Axis Max Life

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Senior Associate/ Assistant Manager - Customer Service @ Axis Max Life

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