Customer Support Executive - International Voice - US shift @ Trigent

Job Description

Greetings from Trigent Software!!

Hiring for Customer Support Executive - International Process

**Only candidates only immediate joiners can apply**

Role: Customer Support Representative

Process: US Healthcare

Mode of Work: Work from Office

Location: Mumbai (Vikhroli)

Working Days: 5 days

Shift: US Shift

Qualification: Graduates Only

Salary: Upto 4.8 LPA + Incentives

Responsibility:

• Handle inbound and outbound calls, emails, or chat inquiries from patients, healthcare providers, or insurance representatives.
• Provide accurate information regarding medical services, appointments, billing, insurance coverage, and claims status.
  
• Assist customers with appointment scheduling, rescheduling, and follow-up reminders.
  
• Ensure high-quality and empathetic communication while resolving patient or client concerns.
• Support customers in understanding insurance claims, payment status, and outstanding balances.
  
• Coordinate with the billing or claims department to resolve discrepancies or pending issues.
  
• Verify patient insurance details and eligibility before service delivery when required.

Rounds of Interview: HR > Versant

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 - way cab facility

* Food facility

Interested candidates can contact HR Reena at @8072181*** or can share their resumes to re****s@tr****t.com

Regards,

HR Reena

Trigent Software

8072181***

re****s@tr****t.com

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