Hiring For International Travel Voice process (Banglore location)
- IGT Solutions
- 1 - 5 years
- Bengaluru
- 3 hours ago
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Job Description
Mandatory HR Mention for Walk-in Interview
HR Name: Sahin Sultana
Contact - 7836969***
Kindly mention this name clearly on your CV before attending the walk-in interview.
About IGT Solutions
IGT Solutions is a global customer experience and BPM (Business Process Management) company that primarily serves the travel, transportation, and hospitality industry. The company partners with leading airlines, travel agencies, and hospitality brands to deliver high-quality customer support services across voice, chat, email, and digital platforms.
With operations in multiple countries, IGT Solutions focuses on innovation, digital transformation, and delivering seamless customer experiences. It is known for providing excellent career opportunities, skill development, and exposure to international clients.
Job Description Travel Voice Process
CTC: 3.0 LPA (25,800 in-hand + incentives)
Roles & Responsibilities
- Handle inbound and outbound calls for travel-related queries
- Assist customers with flight bookings, cancellations, rescheduling, and general inquiries
- Provide accurate information regarding airline policies and travel guidelines
- Deliver high-quality customer service and ensure customer satisfaction
- Maintain proper documentation of customer interactions
- Follow company policies and contact center procedures
- Attend training sessions to enhance communication and process knowledge
Eligibility Criteria
- Minimum 6 months of International Voice Experience
- Excellent verbal communication skills
- Basic customer handling experience via calls
- Ability to work in a fast-paced environment
- Willingness to work in rotational shifts
Key Benefits of IGT Solutions
- Attractive Salary Packages
- Voice Process: 25,800 in-hand + incentives
- Chat Process: 30,800 in-hand + incentives
- Incentives & Performance Bonuses
- Monthly incentives based on KPIs and performance
- International Exposure
- Work with global airline and travel clients
- Career Growth Opportunities
- Internal promotions and skill-based role upgrades
- Training & Development
- Regular training sessions for communication, product knowledge, and customer handling
- Work Environment
- Professional and supportive team culture
- Employee Benefits
- Paid leaves
- Night shift allowances (if applicable)
- Transport facility (in many locations)
- Health insurance (as per company policy)
Mandatory HR Mention for Walk-in Interview
HR Name: Sahin Sultana
Contact - 7836969***
Kindly mention this name clearly on your CV before attending the walk-in interview.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: IGT SolutionsLocation(s): Bengaluru
Keyskills: Excellent Communication In English International Voice Process US Process Us Calling Airline Process International Call Center Travel Process International Voice International Process Us Voice Process International BPO International Calling
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