Sutherland is Hiring For US Voice Process | Limited Openings
- Sutherland
- 0 - 1 years
- Mumbai
- 2 months ago
- Email to a friend
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Job Description
Job Summary:
Hiring for Journey Management Advisor (Inbound Voice Process) role supporting global operations. This is a B2B Customer Service Role focused on journey safety monitoring and real-time driver support.
Candidates must have strong communication skills, logical thinking ability, and the capability to handle critical or emergency situations.
Key Responsibilities:
- Handle inbound voice calls related to journey approvals and monitoring.
- Provide real-time support to drivers during active journeys
- Assist drivers in case of delay, route deviation, or incidents
- Ensure compliance with Journey Management protocols
- Escalate emergency situations as per SOP
- Coordinate with global internal stakeholders
- Maintain accurate documentation and reporting
Required Skills:
- Excellent Communication Skills in US English
- Strong Decision-Making and analytical skills
- Ability to handle unscripted and situational calls
- High sense of ownership and accountability
- Empathetic approach during critical situations
- Comfortable working in US rotational shifts
Preferred Skills:
- Experience in International Voice Process / Freshers can Apply too.
- Excellent Communication Skills.
Eligibility Criteria:
- Walk-in / Inhouse Interviews Only.
- Graduate / Undergraduate Both can Apply.
- 1 Year of experience in International Voice Process preferred (Freshers can Apply too)
- Immediate Joiners preferred.
Work Location:
5th, Floor, K-10 Liberty Tower, Airoli, Navi Mumbai, Maharashtra 400708.
How to Apply:
Join us and be part of a dynamic team driving global customer satisfaction!
Kindly Contact : HR Pournima 9820190***
NOTE: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to
TA*******k@Su*************l.com Role & responsibilities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Communication Skills Interpersonal Communication Written Communication Oral Communication Verbal Communication Spoken English Fluent English Convincing Power English Language Strong Communication Skills Interpersonal Skills
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