Hiring For Spanish Language
- HDFC ERGO
- 1 - 4 years
- Bengaluru
- 3 months ago
- Email to a friend
- Report this job
Job Description
Dear candidate,
- Must be fluent in Spanish, including reading and talking.
- Should have strong communication skills in English, as the resource may also be aligned to English support.
- Technical proficiency should be at least 7/10; however, the candidate must be open and trainable.
- Must be willing to provide 24/7 support, including weekends and rotational shifts.
- Role requires work from office only at the Bangalore location (no WFH).
- Candidates from G4, G5, and G6 grades are eligible. If above depends on the hirings. But share as much as possible.
- Provides first-level support in English and Spanish languages
- To be able to work in a 24/7 work schedule
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Assign incidents in line with documented guidelines and procedures
- Actively supports the customer in all aspects through problem resolution, keeping the customer informed and updated throughout life of incident
- Clearly and concisely logs and tracks details of solutions provided to resolve customer issues (logs all ACD calls, emails and call-backs) maintaining and updating customer database
- Consistently performs to set targets
- Escalates problems in line with documented procedures, as appropriate
- Maintains comprehensive knowledge of service offerings along with future industry products and technologies
- Attends required technical training sessions and makes effective use of assigned lab time
- Complies with schedule adherence to ensure overall service level targets are achieved
- Identifies and provides input on unique or recurring customer problems
Work From Office24*7 ShiftsSat Sunday Fixed OFF
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Regards;
Milki Bisht
Senior HR Recruiter
NLB Services Pvt. Ltd.
Talent Solutions| Digital Transformation| Data Analytics
Cell: +91 9151206***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Bengaluru
Keyskills: Spanish Voice Spanish CCE IT Spanish Voice Process Spanish langugage Spanish Helpdesk Voice Support C1 B1 B2 Customer Support Helpdesk Spanish Translation Spanish Language expert
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